Your Privacy Matters

U Vision Group (UVG) and its member clinics — Uptown Eye Specialists, U Eye Laser Cosmetic, U Dry Eye Institute, U Optical, and U Surgical Centre — are committed to protecting the privacy and confidentiality of your personal information, including your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Ontario’s Personal Health Information Protection Act (PHIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

• Personal health information: Medical history, diagnostic results, treatment records, and referral information, collected and managed through your clinical care at our member clinics.
• Contact information: Name, email address, phone number, and mailing address provided when you book an appointment or submit an inquiry.
• Website usage data: We use Google Analytics (GA4) to collect anonymized data about how visitors interact with our website, including pages visited, time on site, and general geographic region. This data does not identify you personally.
• Cookies and consent preferences: Our websites use cookies to improve your experience. You may manage your cookie preferences through the consent banner displayed when you first visit.

How We Use Your Information

• To provide and coordinate your clinical care across the UVG network of specialist clinics
• To communicate with you about your appointments, treatment plans, and follow-up care
• To process referrals from and to your family physician, optometrist, or other healthcare providers
• To improve our websites and services based on anonymized usage patterns
• To comply with legal and regulatory obligations

How We Protect Your Information

Your personal health information is stored securely in compliance with PHIPA requirements. Our websites are hosted in Canada with Canadian data residency. We use encryption, access controls, and regular security audits to protect your data. Only authorized clinical and administrative staff have access to your personal health information, and only to the extent necessary to provide your care.

Records Retention

Clinical records are retained in accordance with the College of Physicians and Surgeons of Ontario requirements — a minimum of ten years from the date of the last entry, or for patients under 18, ten years from the day the patient reached or would have reached the age of majority — after which records are securely destroyed.

Disclosure of Information

We do not sell, rent, or trade your personal information. We may share your personal health information only in the following circumstances:

• Within the UVG network: To coordinate your care across our specialist clinics when clinically appropriate.
• With referring providers: To communicate with your referring physician or optometrist as part of your care pathway.
• As required by law: When disclosure is required by law, regulation, or court order.
• With your consent: When you have provided explicit consent for a specific disclosure.

Third-Party Services

Appointment requests made through our online booking links are processed by Calendly, a third-party scheduling provider whose servers may be located outside Canada. Only the information you enter into the booking form (such as your name, contact details, and appointment preference) is shared with this provider — no clinical records are transmitted. By using online booking you consent to this processing; you may always book by phone instead.

Email Communications

If you subscribe to our newsletter or updates, we will send you email communications only with your consent, in accordance with Canada’s Anti-Spam Legislation (CASL). Every commercial email we send identifies the sender and includes a working unsubscribe mechanism. You may withdraw your consent at any time, and appointment-related communications are unaffected by your marketing preferences.

Cookies and Analytics

Our websites use cookies and Google Analytics to understand how visitors use our sites. Analytics data is collected in aggregate and does not identify individual visitors. You may adjust your cookie preferences at any time using the cookie settings link in the footer. We honour your consent choices in accordance with PIPEDA.

Your Rights

Under PHIPA and PIPEDA, you have the right to:

• Access your personal health information held by our clinics
• Request correction of inaccurate information
• Withdraw consent for non-essential uses of your information
• File a complaint with the Information and Privacy Commissioner of Ontario (IPC) if you believe your privacy rights have been violated — ipc.on.ca · 1-800-387-0073 · 2 Bloor Street East, Suite 1400, Toronto, ON M4W 1A8

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

U Vision Group
Phone: (416) 292-0330
Email: info@uvisiongroup.com

This policy was last updated on June 4, 2026.